Delivery and Returns

Please choose carefully as we do not offer refunds, exchanges or credits on items that are on sale, these promotional priced sales are final.

We want you to be completely satisfied with your online purchase from Zinity. If you are unhappy for any reason, we’ll gladly accept a return of an unworn or unused non-sale item within 10 business days of your purchase delivery date. Items should be in the original condition, unworn, unwashed or used in anyway and returned in it's original packaging, including tags, for a full refund minus original shipping charges and duties paid on the returned item (applies only to international orders). 

Customers will be responsible for shipping and handling charges to return any unwanted items. If the package does not reach us safely we will not be able to complete the refund, so it is recommended to use a tracked method for safe delivery.

If your order has been sent within New Zealand, all sales taxes will be refunded. Zinity is not able to refund customs duties and taxes on orders shipped outside New Zealand. You may, however, be able to recover these by contacting your local customs bureau directly.

We will credit your original method of payment minus original shipping charges and duties paid to clear the returned item (applies only to international orders). Once your return arrives at our premises please allow 7 business days for your refund to be processed. You will be notified by email once finalised.

The Returns & Exchange policy only applies to item(s) purchase directly from Zinity. If you wish to return or exchange an item purchased from one of our stockists you will need to organise this directly with them, as per their terms. 

Items of an intimate nature such as facemasks or any item that is bespoke, or part of a promotional deal are unable to be returned unless deemed faulty in which we will fulfil our obligations under the New Zealand Consumer Guarantees Act.

It is crucial that Zinity is contacted in advance and made aware of the return and a return authorisation number is obtained.

Returns will not be accepted without a Return Authorisation number.

Please see below the process for returning or exchanging items.

Return Process:

1. 
Email Zinity at online@zinity.co.nz explaining what you are returning and why you are returning this item.
2. Zinity will then send you a Return Authorisation number & details for sending the item back.

   Please send your returns to:

   Zinity Returns

   77 Adams Drive, Pukekohe

   Auckland 2130, New Zealand

3. You must securely package the item then return the item to Zinity at your expense, this must be done by using a track and trace method as the item is your responsibility until it arrives back at Zinity. *A reminder - items must be returned in pristine condition as received, unworn with all original tags still attached.
4. 
Once ZINITY has received and accepted the return we will then refund you via your original method of payment or send you your new item (subject to availability).

Faulty Items:

Every product we send out is quality controlled, however we are all human and very occasionally you may have received a product with a manufacturing fault. Under these circumstances we will happily replace it or refund the cost as long as it has been returned within 14 days of purchase. Please note that wear and tear in the course of normal use is not considered a manufacturing fault. However, if any import duty, customs fees and levies were charged, these are not refundable. 

If you have received a faulty item please email us at to arrange a return with a refund of the return freight cost. We will replace if stock is available or refund you upon return.

Contact and Courier Address

Please read Zinity Returns and Exchanges policy before any returns are made as no returns will be accepted outside of these terms.

Zinity

77 Adams Drive, Pukekohe

Auckland 2130, New Zealand

Email : orders@zinity.co.nz